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On the morning of 7 May 2025 (AEST), the Indian government launched targeted missile attacks on terrorist camps in Pakistan and Pakistan administered Kashmir. This is a response to a terror attack in the Baisaran Valley near Pahalgam, in Indian-administered Jammu & Kashmir, which claimed the lives of 26 civilians on April 22, 2025. Smartraveller is advising that there may be flight disruptions due to airspace and airport closures and for customers to check with their airlines.
Smartraveller has not changed their overall advice for Jammu & Kashmir and continue to advise travellers to not travel to this region, which has been in effect since October 2019. They continue to advise ‘Exercise a high degree of caution in India overall' due to the threat of terrorism and crime and the risk of civil unrest’ and ‘Reconsider your need to travel to Pakistan overall’. Higher levels apply in some areas in India and Pakistan.
What to do
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Follow local government and media advice.
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Contact your airline, cruise company, travel agent, booking provider etc as they should be able to provide immediate help with rescheduling or providing you with your options.
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Check Smartraveller website and Facebook.
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Do you need to submit a claim for this event?
5. Question or enquiries?
- Visit: Frequently Asked Questions
- Phone: 1300 409 302 (9am and 5pm (AEST) Monday to Friday excluding Public Holidays)
- Email: info@fastcover.com.au
6. If you are overseas and need emergency medical help, contact our Emergency Assistance team.
- Phone: +61 2 8320 7999
- E-mail: emergency@fastcover.com.au
7. 24-hour Australian Government Consular Assistance for travellers overseas:
- Phone: +61 2 6261 3305
- SMS: +61 421 269 080
Am I covered for this event?
Check your Certificate of Insurance for your level of cover and the PDS for policy terms and conditions, as cover may not be available due to policy exclusions. You can download your Certificate and PDS by logging into your policy. We will assess each claim on a case-by-case basis.
How do I make a claim?
- Contact your airline, cruise company, tour company, travel agent or travel provider for help rescheduling or alternative travel arrangements if you are currently travelling.
- Before you submit a claim, contact your airline, cruise company, tour company, travel agent or travel provider and request a refund, credit or compensation.
- Request and keep your receipts and any other supporting documentation e.g. travel provider cancellation emails/letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.
- Take measures to act in a responsible way to protect yourself and do everything you can to reasonably reduce your loss as much as possible.
General Advice
For details about what your policy covers, please refer to your PDS. Policy terms, conditions, limits, sub limits and exclusions may apply under your policy.
We will assess all claims in accordance with your PDS and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
